1. CONTRACT BETWEEN THE CUSTOMER AND THE COMPANY

Thank you for visiting the website at   www.business-tickets.com   (the “Website”). This website is made available to users only to help them with their travel-related research, availability checks for travel-related goods and services, bookings of legitimate reservations, and other business dealings with travel vendors. The terms “we,” “us,” “our,” and “Business-Tickets” refer to a travel agency that specializes in the sale of business class air travel to corporate and upscale leisure customers. You are the client who visits our website and/or makes a reservation with one of our customer service representatives. This Website is provided to you subject to your acceptance without change of the terms, conditions, and notices included herein (the “Terms of Use” or “Agreement” together).Please carefully read these Terms of Use as they contain important information about liability restrictions and the choice of arbitration over court for the settlement of disputes. Our privacy policy, which also affects how you use the website, is something else you should read. You agree that the Terms of Use then in effect shall apply by entering this Website, using it, or contacting one of our call center representatives.   If you do not agree to the Terms of Use, please do not use this Website or book any reservations through our call center agents. LUXURY TRAVEL GROUP LLC, a limited liability corporation, is the owner of this website ( business-tickets.com ). Its registered office is at 7901 4TH PETERSBURG ST N STE 300   FL , ST. Petersburg , 33702 In accordance with this Agreement, the payment processing services for the purchased products and/or services.

2. THE WEBSITE IS USED. As a condition to use this website, you guarantee that:

— You are at least 18 years old;  

— You have the legal capacity to enter into a legally binding agreement;  

— You will use this Website in accordance with these Terms of Use;  

— You will only use this Website’s services to make valid reservations for you or for another person for whom you have legal authority to act;  

—   you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;

— All the data you provide is truthful, accurate, current, and complete.

We retain the right to deny access to this Website and the services we provide to anybody at any time and for any reason, including but not limited to a violation of these Terms of Use, at our sole discretion.

3. GENERAL RULES AND CONDITION

a) Restrictions. Tickets cannot have their names changed; only the original passenger may use them (s). Be mindful that any service fees and tickets for flights might not be refundable. Up to 72 hours after the time of departure, changes, cancellations, and refunds are allowed If flights are refundable. When canceling or exchanging, there will be a processing cost of at least $250 per passenger in addition to any fees applied by the carrier or supplier. Depending on the terms and conditions of the supplier, fees will change. If you decide to cancel, you won’t get a cash return. Instead, you will receive a credit good for up to twelve (12) months that you can use to purchase future long-haul international tickets of similar or greater value (minus any airline/hotel costs). from your original date of purchase. No-Show tickets cannot be refunded, nor can they be exchanged. Unless the reservation is canceled and the trip rescheduled prior to the original departure date, the ticket is suspended and refunds are not possible.

Please check your email regularly for any airline notices of schedule changes and double-check the most up-to-date flight information 72 hours before scheduled departure. All future and return flight reservations will be automatically canceled and suspended if any reservations are not used. Only the order in which it was issued can be utilized with this ticket. Usage outside of order is prohibited. Even if you are taking a domestic flight to another airport to connect to your international trip, the suggested check-in time for all international flights is a minimum of 3 hours. Airline tickets are subject to the published conditions of carriage and regulations, including but not limited to the applicable airline’s cancellation policy.

The applicable airline and the passenger will be parties to the contract of carriage that is in effect with that airline at the time it is issued. Schedule adjustments may result in an itinerary that deviates from the terms of the contract. Airlines reserve the right to modify flight times and itineraries at any time. Flights or itineraries may also be modified or canceled at the airlines’ discretion. Changes to the timetable are not Business-Tickets fault. Please notify your agent right once if your ticket is not honored for any reason. Your ticket is guaranteed up to the amount you paid for it, and Business-Tickets   will either replace it within 24 hours, give you a full refund, or provide you other alternatives.

b)Baggage allowance: If the weight, size, or number of checked items exceeds what is specified in the airline’s regular baggage allowance, travelers may be required to pay additional costs at the airport. There are several airlines who don’t allow any free baggage. The luggage allowance rules and costs for checked or carry-on baggage vary greatly and are always subject to revision by the carriers.

c) Frequent Traveler Points It’s possible that frequent Flyer rewards (miles, points, etc.), upgrades, certificate vouchers, and other discounts or incentives won’t be valid on Business-Tickets tickets or other travel services. It’s also possible that not all tickets will be eligible for mileage accrual. To find out more, please talk about this with your agent.

d) Rules and Restrictions for Suppliers. Reservations and purchases of travel-related products and services from suppliers, including airlines and hotels, are subject to additional terms and restrictions. On the websites of the airline, hotel, or other lodging providers, please read these additional terms and conditions carefully. You consent to abide by the terms and conditions of any supplier with whom you choose to do business, including, but not limited to, paying all sums when due and abiding by the supplier’s guidelines and limitations governing the accessibility and use of fares, goods, or services.If full payment is not received in a timely manner, we reserve the right to cancel your reservation. When you check in, certain hotel or airline providers could ask for a credit card or cash deposit to cover any additional costs you might incur during your trip. Any payment Business-Tickets receives for your reservation is unrelated to this deposit. You understand that some third-party suppliers of particular services and/or activities may demand that you sign their liability waiver before engaging in the service or activity they provide. You are aware that breaking any of these providers’ rules and regulations could lead to cancellation of your reservation(s), denial of access to the relevant travel services or products, and forfeiture of any money you may have paid for those services or products for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

e) Travel Destinations and Visa Requirements. Passengers must have a current passport in order to travel internationally, and they must show it when boarding an international aircraft. Please be aware that a health card or visa may be needed for some countries. It is the duty of the traveler to have the necessary travel documentation with them upon checking in. Passengers are strongly advised to study the visa requirements for each stop because a transit visa may be needed for some nations. An entry visa for the Schengen Area may be required for travelers passing through or connecting at airports within the European Union.Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements. Some countries have special requirements for one way travel – it is travelers’ responsibility to make sure they meet eligibility criteria for one way travel. Visa information is also available at the Travel Advisory Section of the U.S. State Department (phone line: 202-647-5225, official website:   www.state.gov ). Holders of non-U.S. passports are advised to contact the embassies of their destination and transit countries to obtain entrance requirements. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Business-Tickets urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at   www.state.gov ,   www.tsa.gov ,   www.dot.gov ,   www.faa.gov ,   www.cdc.gov   and   www.treas.gov/ofac . By offering for sale travel to particular international destinations,   www.business-tickets.com   does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

f) Refunds, exchanges, and cancellations. The reserved tickets cannot be rerouted or transferred. If the terms of the fare permit refunds and/or exchanges, a business-tickets processing fee in the amount of $250 will be applied to process the request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from business-tickets. Tickets that are to be exchanged or refunded must be canceled at least 72 hours before the scheduled departure time. No refunds or exchanges will be made for any NO SHOW tickets. Cancellation of reservation does not automatically initiate refund. All exchanges can be made only prior to scheduled departure. After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases they are non-refundable and non-exchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and Business-Tickets has no power to override these restrictions. Once the tickets are issued, they are subject to fare restrictions.

g) Ticket Delivery: All Business-Tickets   tickets sold are e-tickets, which are delivered by email to the address specified by the customer during the purchase process. You will receive an email confirmation once your electronic tickets have been issued, along with the reservation numbers for each airline you will be using to travel.

h) Limitations of Liability.  

Information on the website, including all text, graphics, links, and other content, is made available “as is” and “as available.” Business-Tickets makes no representation or warranty, express or implied, to you or any other person or entity with regard to the website or any associated materials, products, services, or information in terms of accuracy, results, timeliness, completeness, merchantability, or fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade.Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the website, or your downloading of any materials, data, text, images, video, audio, or other information from the website or associated with any E-Mail or links sent to you by Business-Tickets. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the website or the services or materials on the website or the travel reservations booked through Business-Tickets   call center, even if advised of the possibility of such damages. in no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the website must be brought within sixty(60) days from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the website shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air transportation, hotel accommodations, meals, travel insurance, etc.) And are in no way liable for such providers products and services. The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of the company or the company affiliates. The company and the company affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The company and the company affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. By using the Website, you agree to irrevocably waive any claim against Business-Tickets, its subsidiaries or affiliates, and any of such parties officers, directors, managers, agents, contractors, or employees, and expressly agree that neither Business-Tickets, nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for: any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any travel supplier; any inconvenience, loss of enjoyment, mental distress or other similar matter; any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; any cancellation or double-booking of reservations or tickets beyond the reasonable control of Business-Tickets; and any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary. For avoidance of doubt (and without limiting the foregoing), Business-Tickets   does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline. The limitation of liability reflects the allocation of risk between you and Business-Tickets.   The limitations specified in these Terms & Conditions shall survive and apply even if any limited remedy specified in these Terms & Conditions is found to have failed of its essential purpose. The limitations of liability provided in these Terms & Conditions insure to the benefit of   Business-Tickets, its affiliates, and the suppliers of travel products and services purchased through our Website.

i) Dispute resolution. The success of our business is built on customer satisfaction. Because of this, if a disagreement should emerge between us, our aim is to settle it quickly in a way that is both fair and economical. Therefore, you agree to give us a chance to resolve any disputes or claims relating in any way to the Website, any interactions with our customer service representatives, any services or products offered, or any representations made by us by getting in touch with Business-Tickets   Customer Support at (888) 407-5787 or   [email protected]   so that we have the chance to try and address your concerns. You may file a small claims lawsuit or request arbitration if we are unable to settle your claims within 60 days.

j)Indemnification. You consent to defend and hold harmless Business-Tickets, its affiliates, joint venture partners, and/or their suppliers, as well as any of their officers, directors, managers, employees, and agents, from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, made by:

1) you or on your behalf in excess of the liability described above;

2) by third parties due to your violation of this agreement’s terms and conditions, notices, or documents cited on the website;

3) your violation of any law or the rights of a third party;

4) or your use of the Website.

k)Warsaw Convention and Montreal Convention. Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.

l)Notice of Liability Limitations. The Montreal Convention or the Warsaw Convention system may be applicable to your journey and each treaty governs and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay. Where the Montreal Convention applies, the limits of liability are as follows:

— There are no financial limits in respect of death or bodily injury. In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (approximately EUR 1,300; US $1,700) per passenger in most cases. For damage caused by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; US $7,100) per passenger in most cases.

— EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability. Regardless of which treaty applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel. Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of the terms of the contract incorporated by reference

m) Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.

1) This notice, any carrier notices or receipts, the carrier’s specific terms and conditions (the “Conditions”), applicable rules, regulations, and policies (the “Regulations”), as well as any applicable tariffs, are all part of your contract of carriage with the carrier that transports you by air, whether it be on an international, domestic, or domestic leg of an international trip.

2) Different Conditions, Regulations, and any applicable Tariffs may apply for each carrier if your carriage is provided by more than one carrier.

3)The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.

4) The Conditions may, but are not strictly limited to:

a)Conditions and restrictions on the carrier’s obligation for a passenger’s physical harm or death.

b)Conditions and restrictions on the carriers’ responsibility for the loss of, damage to, or delay of goods and baggage, especially fragile or perishable items.

c)Rules for declaring a greater value for luggage and paying any additional fees that might be necessary.

d)Application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier.

Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.

Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage.

Rights of the carrier and limits on the carriers liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.

Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.

5)You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.

6)If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier.

IF YOU DO NOT HAVE ALL NECESSARY TRAVEL DOCUMENTS, SUCH AS A PASSPORT AND A VISA, YOU CANNOT TRAVEL.

GOVERNMENTS   MAY REQUIRE YOUR CARRIER TO DISCLOSE INFORMATION ABOUT OR PERMIT ACCESS TO PASSENGER DATA.

7)Denied Boarding. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carriers check-in deadline (carrier shall insert either “of _ minutes prior to each flight segment” or “(which are available upon request from the air carrier)” here), persons denied boarding involuntarily are entitled to compensationThe complete rules for the payment of compensation and each airlines boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent. BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carriers baggage liability to be at least $3,400.00 USD per passenger, or the amount currently mandated by 14 CFR 254.5.

8)Check-in Times. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

9)Dangerous Goods (Hazardous Materials). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gasses, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

4. REFUNDS, EXCHANGES, AND CANCELLATIONS

The reserved tickets cannot be transferred or rerouted. If the terms of the fare permit refunds and/or exchanges, a service fee may be applied to handle the request. This cost will be collected in addition to any penalties the airline may apply directly to the passenger or from   business-tickets.com

It is necessary to cancel reservations for tickets that can be exchanged, refunded, or both at least 24 hours before the scheduled departure time. It’s important to note that NO SHOW tickets will not be eligible for a refund or exchange. Cancellation of reservation does not automatically initiate a refund.All exchanges can be made only prior to scheduled departure. After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used

Discounted fares typically have extra restrictions and are usually non-refundable and non-exchangeable. Please pay attention to the ticket’s fare restrictions. Consult with your agent and ask for a less restrictive fare if you require more flexibility with your tickets in terms of refunds and exchanges. Airlines have a wide selection of fares, including some that allow for unlimited exchanges and refunds. If the fare limits forbid it, the airlines strictly comply with their rules and prohibit exchanges or refunds. The restrictions of the fares are set by the airlines, and   business-tickets.com   is powerless to modify these restrictions.   Once the tickets are issued, they are subject to fare restrictions.